Shipping policy

Shipping Policy – Fiawa Store

Last Updated: October 24, 2026

At Fiawa Store, we are committed to providing a convenient and reliable shopping experience. We deliver quality products to customers across the United Arab Emirates (UAE), making online shopping easy and hassle-free.

1. Shipping Locations

Fiawa Store delivers across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Order Processing Time

Orders are generally processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may require additional processing time.

3. Delivery Time

Our estimated delivery time is 3–5 business days after your order has been processed and confirmed for shipping.

Delivery times may vary depending on your location, product availability, public holidays, and courier-related circumstances.

4. Shipping Charges

Applicable shipping fees will be displayed at checkout before you complete your purchase. Any free-shipping promotions will be subject to their stated terms and conditions.

5. Order Tracking

Where tracking is available, we will share your tracking details by email, SMS, or WhatsApp so you can follow your order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details, including their full name, address, and contact number. Incorrect or incomplete information may cause delays or additional delivery charges.

7. Delayed or Lost Shipments

We do our best to deliver orders within the estimated timeframe. However, unexpected circumstances may occasionally cause delays. If your order has not arrived within the expected delivery period, please contact us for assistance.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can review your request in accordance with our return and refund policy.